Need Help?

Logging in, accounts, and passwords

Find information regarding how to log in to access shows and streams, create a new account, or set a new password.

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Buffering and playback

Find information if you’re having playback issues with our productions on ETC On Demand.

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Rentals and subscriptions

Find information on renting and subscribing if you’re having issues accessing your desired streamed production!

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Watching a livestream

Interested in watching a livestream event? Here’s a how-to guide with everything you need to know.

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Watching on different devices

Want to watch on your TV, desktop, tablet, or phone? Here are instructions on how to do it.

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ETC strives to be accessible for all patrons, and most productions will have captions or ASL. Learn more about our accessible options now.

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Need more help?

If you’re still in need of some help, don’t worry! You can call our Box Office staff for more assistance. Standard operating hours are Mon-Fri from 9am - 5pm. Box Office staff are on standby during livestream performances.

Call them at (513) 421-3555